Vivo Brands - Help Center

Frequently Asked Questions

Please be advised that once an order is placed, they are not eligible for cancellation or refunds. If you have further questions or concerns before placing your order, please contact a customer service representative who will be happy to assist you.

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B2B Portal

Once you’re logged into your account click on your name at the top right corner and select “My Account”.

Once you are on the “My Account” page click on “Addresses” located on the left hand side of the page and fill out the “New Address” section. Completely fill out your address and be sure to click “Preferred Billing Address” and if your shipping address is different be sure to add another address and click “Preferred Shipping Address”. If Preferred shipping address is the same as preferred billing address then they should both be checked off.

Once completed click on the “Payment Method” and “Add a Credit Card” Complete all areas and click “Make Default”.

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Product information

We take quality and safety are very important at Vivo Brands,

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